For support or answers to additional questions, please contact us.

Frequently Asked Questions

General FAQ

  • How can I purchase a gift card?

    Our gift cards are the easiest way to prove to someone special that you’re not only a good person but also one with excellent taste!
    Our gift cards are available online (eshop section) and in store. Presented in Worth & Worth by Orlando Palacios packaging. Can be sent directly to the recipient or yourself.

  • Do you ship internationally?

    Yes, we ship WORLDWIDE.

    For all international shipments, returns and exchanges, the customer is responsible for all postage, Duties & Taxes. 

    Should you need any further information, please do not hesitate to contact our customer service team at

  • How long does it take for a custom hat to be made?

    We require a 3-5 weeks lead time, this time may be extended during the Fall/Winter seasons. There are rush options with a 60% surcharge of the total price of the hat added.

  • Can I order a hat over the phone?

    Yes. We can conduct a phone fitting and assessment. Please feel free to contact us during our business hours our knowledgeable team members will be happy to assist you. 

  • How do I care for my new hat?

    Click here to find out how to properly care for your hat.

  • What are the advantages of purchasing a hat off the shelf and a custom hat?

    At W&W there are not any advantages between the two because all of our hats are tailored to fit its owner perfectly. There are options to customize a hat off of the shelf but overall there is nothing like a custom made hat especially commissioned for you. Certain colors are only available through Worth & Worth’s custom Hats.

  • How do I travel with my hat?

    Worth & Worth offers a seamless traveling hat case with a purchase of $100 and over. If a hat case is not practical the best way to travel with your hat is to keep it on your head.

  • Do you have readily available hats for purchase at your location?

    Yes. We have our current seasonal collection on display for purchase with access to off-season materials and sizes on site.

  • How to Order Hats

    We encourage you to order online by using the e-shop or by accessing this link 

    If you would prefer to place an order by phone, call: 1.212. 265. 2887 

    We will process your order and contact you to confirm your order and shipping date immediately for all order methods.

  • Do you make all of your hats?

    Yes. All of our hats are made at our 38th street location in New York City. Our natural, renewable and sustainable fur felt is pressed and imported from Italy consisting of hare fur, cashmere, and mink fur or any mixture thereof. Our beaver felt pressed and sent from Tennessee. Our straw is hand-woven in Ecuador, Italy and the South Pacific.

  • How much does a custom hat cost?

    The starting price for a custom hare-fur felt hat is $450, a custom beaver fur felt starts at $750. For a custom straw hat please contact us for a quote, there are many types of straw that can be customized, price points start at $450.

  • What are your hours of operation?

    We are open Mondays to Saturdays from 10 am to 6 pm.

  • Are you open to the public or do I need to make an appointment?

    We are currently open by appointment only, if you would like to schedule a personal consultation we would be delighted to arrange a one-on-one fitting at the atelier. We also offer virtual fitting.

  • Where are you located?

    We are located at:
    50 east 57th Street 
    6th floor
    Between Park avenue and Madison avenue
    NYC, NY 10022

Hat Care

Custom Orders

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