Frequently Asked Questions

Our gift cards are the easiest way to prove to someone special that you’re not only a good person but also one with excellent taste!
Our gift cards are available online (eshop section) and in store. Presented in Worth & Worth by Orlando Palacios packaging. Can be sent directly to the recipient or yourself.

Yes, we ship WORLDWIDE.

For all international shipments, returns and exchanges, the customer is responsible for all postage, Duties & Taxes. 

Should you need any further information, please do not hesitate to contact our customer service team at info@hatshop.com

We require a 3-5 weeks lead time, this time may be extended during the Fall/Winter seasons. There are rush options with a 60% surcharge of the total price of the hat added.

Yes. We can conduct a phone fitting and assessment. Please feel free to contact us during our business hours our knowledgeable team members will be happy to assist you. 

Click here to find out how to properly care for your hat.

At W&W there are not any advantages between the two because all of our hats are tailored to fit its owner perfectly. There are options to customize a hat off of the shelf but overall there is nothing like a custom made hat especially commissioned for you. Certain colors are only available through Worth & Worth’s custom Hats.

Worth & Worth offers a seamless traveling hat case with a purchase of $100 and over. If a hat case is not practical the best way to travel with your hat is to keep it on your head.

Yes. We have our current seasonal collection on display for purchase with access to off-season materials and sizes on site.

We encourage you to order online by using the e-shop or by accessing this link 

If you would prefer to place an order by phone, call: 1.212. 265. 2887 

We will process your order and contact you to confirm your order and shipping date immediately for all order methods.

Yes. All of our hats are made at our 38th street location in New York City. Our natural, renewable and sustainable fur felt is pressed and imported from Italy consisting of hare fur, cashmere, and mink fur or any mixture thereof. Our beaver felt pressed and sent from Tennessee. Our straw is hand-woven in Ecuador, Italy and the South Pacific.

The starting price for a custom hare-fur felt hat is $450, a custom beaver fur felt starts at $750. For a custom straw hat please contact us for a quote, there are many types of straw that can be customized, price points start at $450.

We are open Mondays to Saturdays from 10 am to 6 pm.

We are currently open by appointment only, if you would like to schedule a personal consultation we would be delighted to arrange a one-on-one fitting at the atelier. We also offer virtual fitting.

We are located at:
50 east 57th Street 
6th floor
Between Park avenue and Madison avenue
NYC, NY 10022

Yes. Be sure to include a completed copy of our downloadable PDF repair form with the hat.  Separate shipping rates may apply.

We are able to repair most hats (men and women) dating back to the 19th century, thanks to the tools, techniques and experience we here at Worth & Worth have been afforded.

With a cloth tape measure start at the center front of the forehead. Hold the tape firm, then pull around to the ear, at the angle desired above the ear. Continue under your occipital bone which is located in the back of your head, then back around following the same procedure ending at the starting point.
You will either have inches or centimeters depending on the type of tape measure used.
For more infos CLICK HERE to discover our video instruction

It is recommended to have your hat cleaned and blocked at the beginning and end of each season. 

Yes. Be sure to include a completed copy of our downloadable PDF repair form with the hat.  Separate shipping rates may apply.

Our Cleaning and Blocking service includes a thorough cleaning of the hat material (not including lining and hatband unless otherwise specified.) and full re-blocking(re-shaping) using our age-old hand-carved, wooden hat blocks.  The process is completed by the hands of our skilled craftsman to ensure optimum quality.

Click here to visit our hat care page, we explain the best way to care for your felt and straw hat.

It takes 2-4 weeks depending on the time of the year. There are extra fees for a rush, typically 60% extra of the repair total.

Click here to visit our services and costs page.

Yes since all our hats are handmade at our atelier, we can dye specific colors and add any specific adornments all at additional costs. 

We require a 3-5 weeks lead time, depending on the project. There are rush options with a 60% surcharge of the total price of the hat added.

Yes all colors can be dyed at additional costs. 

For such a process it is best to schedule a personal consultation with our Mad hatter Orlando to meet your expectations. Click here to fill out the form. 

Orlando Palacios, our creative director and Master Hatter started as a Hat Block Maker over 28 years ago, therefore a block can be made specifically for you. For this, we would need to schedule  personal consultation at our NY atelier. To book your appointment please click here.

From Boardwalk Empire to Strangers Things we are always delighted to collaborate with notable costume designers and Stylists to create the perfect Hat for the show.