For support or answers to additional questions, please contact us.
COLLECTING INFORMATION AND HOW WE USE IT
We collect information from you when you subscribe to our mailing list for either email subscription or postal promotions. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products and services which you have requested from us. We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. At the point at which we collect your telephone and address details when you subscribe to our mailing list, you will be offered the opportunity to opt in to receive further communications by post and telephone. All such persons and companies are subject to confidentiality agreements, and protection of your personal data shall be ensured at all times in accordance with applicable data protection and privacy laws. Your personal data will not be sold to any database companies. Should you choose to have your name and personal data removed from our database all together, you can do so by clicking the unsubscribe link on the email or sending an email to email@example.com or by writing to us at: El Fino Hat Corporation 247 West 38th Street, Third Floor
New York, NY, 10018
INFORMATION COLLECTED ON YOUR BEHALF
Hatshop.com requests personal information from you when you place an order, or register for a service offered by El Fino Hat Corp., or a third party affiliate/partner. If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us, will be shared with our courier partner UPS, these details have been shared to assist in providing you with 1st class delivery service and will not be used by this third party for any other reasons. You may also choose to store your credit card details with us. Your card payment details will be automatically saved after each new transaction. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems, your full card number will be encrypted and not visible to any El Fino Hat Corporation employees. Should you wish to opt out of storing this information, you can remove these details through MY ACCOUNT facility of the site. Your telephone number may be given to our courier partner for delivery services. These details allow us to process your order and to let you know the status of your order. You will not be contacted by telephone for any other reason than your order status and unless you have otherwise specifically requested.
WHO DO I CONTACT IF I HAVE A COMPLAINT?
Please go to the Contact Us section of the web site and send an email to firstname.lastname@example.org. If you wish to talk to an El Fino Hat Corp./Worth & Worth customer care representative please call 212-265-2887
At Worth & Worth we firmly stand beside our product and craftsmanship while guaranteeing your satisfaction. Our return policy is simple, you have 14 days from the date of the reception of your purchase to return for store credit or exchange any item bought online via Hatshop.com or through the Worth & Worth by Orlando Palacios NY store.
We are unable to offer store credits on products that have been made to order, or customized. However, we will work with you on the piece and try to meet your requirements should an order not meet your expectations. We will not commission another hat gratis nor will we exchange the item.
California Privacy Rights
Disclosure of Personal Data: In the preceding 12 months, we have disclosed the following categories of personal data for business to the following categories of recipients:In the preceding 12 months, we have disclosed the following categories of personal data for business to the following categories of recipients:
Category of Personal DataCategories of Recipients
Identifiers - Advertising networks, marketing partners, data analytics providers, market research platform, payment processors, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, other users, fraud prevention partners, cloud service providers, technical maintenance and system security providers
Commercial Information - Data analytics providers, advertising networks, marketing partners, market research platform, payment processors, fulfillment partners, customer support partners, and fraud prevention partners, cloud service provider
Characteristics of Protected Classifications under state or federal law, such as age - Advertising networks, marketing partners, market research platform, other users, customer feedback platforms
Internet or other electronic network activity - Advertising networks, marketing partners, data analytics providers, Internet service providers, operating systems and platforms, cloud service providers, fraud prevention partners, technical maintenance and system security providers
Geolocation data - Advertising networks, marketing partners, data analytics providers, Internet service providers, operating systems and platforms
Audio, electronic, visual, or similar information - Customer support partners, market research platform, facility security partners
Inferences - Advertising networks, data analytics providers, customer support partners, fraud prevention partners, cloud service providers
Sale of Personal Data: California law requires that we provide transparency about personal data we "sell," which for the purposes of the CCPA broadly means scenarios in which we have shared personal data with third parties in exchange for valuable consideration. El Fino Hat Corporation does not sell your personal data to other companies for money; however, we do allow our advertising partners to collect certain information to show you ads that are targeted to your interests, which may be considered a “sale” in California. In the preceding 12 months, we have allowed our advertising partners to collect identifiers, commercial information, and Internet or other electronic network activity information for targeted advertising purposes. You have the right to opt out of having your information used for targeted advertising at any time on www.hatshop.com by clicking here or by clicking the “Do Not Sell My Personal Information” link located in the footer of each respective page. We do not knowingly sell personal information about consumers under the age of 16.
Your Rights: In addition to the right to opt out of sales explained above, subject to certain limitations, California consumers have the right to (1) request to know more about the specific pieces and categories of personal data we collect, use, sell and disclose, (2) request deletion of their personal data, and (3) not be discriminated against for exercising their rights. You may make a request to know more about or delete your personal data by submitting this online form or emailing email@example.com. Additionally, access requests under the CCPA can be made by calling 1-212-265-2887. We will verify your request by contacting you after receiving your request to verify your identity. Please note that we may retain certain information as required or permitted by applicable law. If you request to delete your personal data, certain of our products and services may no longer be available to you.
If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
Notice of Financial Incentives: We offer various financial incentives. For example, we may provide discounts or other benefits to customers who sign up to receive our marketing emails. When you participate in a financial incentive, we collect personal data from you, such as identifiers like your name and email address. You can opt into a financial incentive by following the sign-up instructions, and you have the ability to opt-out of the incentive by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal data is reasonably related to the value of the offer or discount presented to you.
Shine the Light: California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. We do not share your personal data with third parties for their own direct marketing purposes.