For support or answers to additional questions, please contact us.
We collect information from you when you subscribe to our mailing list for either email subscription or postal promotions. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products and services which you have requested from us. We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. At the point at which we collect your telephone and address details when you subscribe to our mailing list, you will be offered the opportunity to opt in to receive further communications by post and telephone. All such persons and companies are subject to confidentiality agreements, and protection of your personal data shall be ensured at all times in accordance with applicable data protection and privacy laws. Your personal data will not be sold to any database companies. Should you choose to have your name and personal data removed from our database all together, you can do so by clicking the unsubscribe link on the email or sending an email to firstname.lastname@example.org or by writing to us at: El Fino Hat Corporation 50 1/2 east 57th Street Suite 602, New York, NY 10022
Hatshop.com requests personal information from you when you place an order, or register for a service offered by El Fino Hat Corp., or a third party affiliate/partner. If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us, will be shared with our courier partner UPS, these details have been shared to assist in providing you with 1st class delivery service and will not be used by this third party for any other reasons. You may also choose to store your credit card details with us. Your card payment details will be automatically saved after each new transaction. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems, your full card number will be encrypted and not visible to any El Fino Hat Corporation employees. Should you wish to opt out of storing this information, you can remove these details through MY ACCOUNT facility of the site. Your telephone number may be given to our courier partner for delivery services. These details allow us to process your order and to let you know the status of your order. You will not be contacted by telephone for any other reason than your order status and unless you have otherwise specifically requested.
Please go to the Contact Us section of the web site and send an email to email@example.com. If you wish to talk to an El Fino Hat Corp./Worth & Worth customer care representative please call 212-265-2887
At Worth & Worth we firmly stand beside our product and craftsmanship while guaranteeing your satisfaction. Our return policy is simple, you have 14 days from the date of purchase to return or exchange any item bought online via Hatshop.com or through the Worth & Worth by Orlando Palacios NY store.
We take pride in the quality of our products and craftsmanship. Our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund. A Return request should be made within 14 days and meet the requirements below.
We are unable to offer refunds on products that have been made to order, customized, or discounted. However, we will work with you on the piece and try to meet your requirements should an order not meet your expectations. We will not commission another hat gratis nor will we exchange the item.