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Returns

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  1. OVERVIEW

    At Worth & Worth we firmly stand beside our product and craftsmanship while guaranteeing your satisfaction. Our return policy is simple, you have 14 days from the date of purchase to return or exchange any item bought online via Hatshop.com or through the Worth & Worth by Orlando Palacios NY store.

    We take pride in the quality of our products and craftsmanship.  Our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund.  A Return request should be made within 14 days and meet the requirements below.
    We are unable to offer refunds on products that have been made to order, customized, or discounted.  However, we will work with you on the piece and try to meet your requirements should an order not meet your expectations.  We will not commission another hat gratis nor will we exchange the item.

  2. RETURN ADDRESS

    Return and Exchanges Process
    For a return, contact us at info@hatshop.com using the subject "REQUEST RETURN". Add the description, size and colour of the item you wish to return in the body of the email. You can then return the products at your sole risk and expense using any safe and secured means to the following address:

    Please send your returns to:
    WORTH & WORTH BY ORLANDO PALACIOS
    50 East 57th street, 6th floor
    New York, NY 10022

    – All returns must be in perfect condition
    – We are unable to offer any exchanges or refunds on items that have been worn, marked or damaged or that are not in their undamaged original packaging.
    – If you wish to have an exchange or report a faulty item please contact  info@hatshop.com 

  3. REFUNDS

    A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including US taxes and excluding shipping costs.

  4. EXCHANGES

    For an exchange, contact us at info@hatshop.com using the subject “REQUEST EXCHANGE".

    Add the description, size and colour of the item you wish to exchange in the body of the email. We will send you a pre-paid shipping label to send the item back to us if the sale item is above $300. Upon exchanging a product under $300, you will be eligible to pay a new postage charge if applicable. As soon as we receive it, we will send you your alternative choice.

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